Terms & Conditions
1. General
Our brand, Private Villas of Croatia, and our website www.privatevillasofcroatia.com are the property of the registered Croatian tourist agency Privatni odmor d.o.o., Split – Kralja Zvonimira 85, Croatia, VAT: HR33847318409, ID code: HR-AB-21-060374234. We act as a mediator between the guest and the property owner. Through our website, www.privatevillasofcroatia.com, we provide accommodation and other services according to the information listed for each property and service on this website. We highly recommend that you carefully read all the information on our website and check all the details confirmed to you at the time of your booking with us, as these form the basis of your contract with us. By making a reservation for accommodation units or services on our website, you enter into a legal relationship with our agency, which constitutes acceptance of the general terms and conditions.
2. Booking & Payment
For any accommodation unit or service listed on our website, you can make an online inquiry through our contact form, send an email to [email protected], contact us by phone at +38598659496, or contact us through our partner agencies that advertise our services.
For some accommodation units, you can make a direct reservation on our website by clicking on the "Book Now" button below the chosen dates. In that case, your reservation will be confirmed immediately after your credit card payment is processed.
Upon receiving your inquiry, we will email you the prices, availability, details, and terms for a potential reservation. The reservation will be confirmed upon receipt of the deposit payment, as stated in the payment request we send you after your booking confirmation. If we don't receive the payment within three working days, we will consider your booking request canceled. You should send us a payment confirmation within 24 hours of making the payment.
The remaining reservation amount should be paid in accordance with the information provided in your payment request, within the deadline stated therein. If the remaining amount is not paid within the agreed-upon period, our agency has the right to cancel your reservation. Our agency will use the deposit payment as the cancellation fee to cover any eventual costs.
Reservation confirmation is valid upon payment of the agreed deposit, with the balance due as per the terms provided to the client in the agreement and the payment request.
The deposit payment is non-refundable if the guest cancels after making the payment or anytime before the arrival date.
The balance payment is non-refundable if the reservation is canceled within 120 days before arrival. However, depending on the accommodation unit owner, the balance payment can sometimes be partially or fully refundable. Cancellation terms will be stated in your contract.
A voucher is considered a binding contract between the guest, the owner of the accommodation unit/service provider, and the agency. In the event of any dispute, Croatian law applies, and the dispute is subject to the jurisdiction of the Split court.
You are obliged to provide information on the number of guests who will stay at the accommodation unit or use our agency's services. This number will be stated and confirmed in your voucher. If the number of guests who arrive at the accommodation unit exceeds the number indicated on the voucher, the service provider has the right to refuse to provide the service due to unannounced guests or an inability to accommodate all guests.
Our agency will provide the services according to the information on our website and in emails our agency exchanges with you during the inquiry and booking procedure, except for unforeseen situations, illness or death of the accommodation owner, host, or their family members; extraordinary circumstances that cannot be predicted or eliminated, such as natural disasters (earthquakes, floods, fires, droughts, etc), wars, strikes, terrorist acts, and restrictions issued by the state (mobilization, ban on leaving the country, etc).
Payment for the reservations can be made by wire transfer to our agency's bank account or by credit card (we accept Visa, Maestro, and MasterCard via a payment link sent to the client). Please note that we will send you a payment request with our bank account number and all the company's legal information (tourist agency Privatni odmor d.o.o. – the owner of the brand Private Villas of Croatia), or a payment link for credit card payment.
Private Villas of Croatia (brand of Privatni odmor do.o.) advises the purchase of a cancellation insurance policy in the guest's country, for which we will provide all necessary documents and assist in protecting the guest's rights.
3. Prices
The prices for accommodation units and services stated on our website are based on the prices we knew at the time they were published. These prices are subject to change; if that happens, we will inform you immediately.
The information and prices on this website are updated periodically and may change by the time you decide to book your accommodation or any other service we provide. While every effort is made to ensure the accuracy of such information and prices, regrettably, errors occasionally occur. You must, therefore, ensure you check all details of your chosen accommodation or any other service (including the price) at the time of booking.
4. Agency's obligations
Private Villas of Croatia (brand of Privatni odmor do.o.) is responsible for providing the services stated on the website, in your vacation rental agreement (if applicable), and the voucher. The agency works in the best interest of the guest/client. It will fulfill all of the above-listed and described obligations, except in the extraordinary circumstances that the agency has no effect on, or that occur as a result of force majeure.
5. Guests' / clients' obligations
Guests have the following responsibilities:
– Provide all the relevant information to our agency concerning your group, the number of people arriving and using the service, their names, and any other special requirements, if there are any, before confirming the reservation with us
– Obey the Republic of Croatia's customs, currency regulations, and laws.
– Respect the house rules of the accommodation you are renting, especially those regarding the check-in / check-out time and noise restrictions in the accommodation. If the guest fails to comply with those regulations, the accommodation owner can ask the guest to leave the premises at any time.
– Service is reserved exclusively for the person and accompanying persons named on your voucher. No other persons are permitted to stay at the accommodation, nor can you arrange for visitors to the property for events like parties, celebrations, or other large gatherings unless this has been agreed with us in writing and appropriate payments have been made (if applicable).
– You and all members of your group also agree not to use the accommodation unit for any illegal or commercial purpose, including subletting it or otherwise allowing anyone we have not previously accepted on your voucher to stay there.
– Upon arriving at the accommodation unit, present the voucher to the host as proof of your reservation. You must hand over the documents required for registration at the Tourist office (such as identity cards or passports) to the accommodation owner/host immediately upon arrival.
– Pets are allowed only in some properties, so check before confirming the reservation if the accommodation accepts pets and if there will be any extra costs.
– For some properties, there are no extra charges at the spot, but for some properties, there will be additional charges for the different services, such as final cleaning, tourist tax, etc. Please check with us before making the reservation.
If these obligations are not met, the guest/client will be responsible for all costs and any damages. By confirming the reservation, the guest agrees to pay the accommodation unit owner/service provider for any damages.
6. Security damage deposit
Information about the security damage deposit required for each accommodation unit is provided on our website, following the accommodation unit information, and it will also be included in our email communication, and will finally be written in your vacation rental agreement (if applicable) and voucher. This deposit should be given to the accommodation owner/host upon arrival, usually in cash; in some accommodations, via credit card; or, in some cases, paid before your arrival.
The security damage deposit covers any damage to the accommodation unit. All guests at the accommodation unit are responsible for any damage to the accommodation unit, its contents and equipment, staff, and third parties during their stay. The guests are obliged to cover the entire amount of the damages, as specified by the accommodation unit owner/host. The compensation amount will be deducted from the security deposit. Suppose the amount of damages is higher than that of the security deposit. In that case, the guest must reimburse the accommodation unit owner/host for the full amount of the damages incurred.
On departure, you should leave the accommodation reasonably clean and tidy so it can be efficiently prepared for the next guests. If additional cleaning is necessary, a charge will be made from the damage deposit amount on the spot, or an invoice will be sent to you upon your return home.
7. Guest's luggage
Our agency cannot be held responsible for any luggage that is damaged, lost, destroyed, or stolen within the accommodation unit.
8. Tourist tax
According to the laws of the Republic of Croatia, all guests must pay a tourist tax upon arrival at the accommodation unit. The tourist tax is included in the rental price of some units; it is not included in the rental price of some units and must be paid upon arrival. This information will be provided in the voucher.
The tourist tax amount depends on the location of your accommodation unit, and the law sets it. Children under 18 pay only half of the amount for the tourist tax, while children under 12 are not obliged to pay the tourist tax.
9. Environment
Many of the accommodation units we offer are in rural, isolated, and private locations. For some of them, only by boat will it be possible to arrive. Some accommodation units are located on gravel roads and may be hard to reach, so please thoroughly read each unit's description on our website. Before making the reservation, you should inform our booking department that you would like to know in advance about the type of road leading to the accommodation unit and other aspects of the location.
Our agency shall not be held responsible for any construction or roadworks near the accommodation unit.
10. Insurance
Our agency does not provide insurance coverage. We strongly recommend that you purchase personal travel insurance for yourself and all other members of your group. You are responsible for ensuring that the insurance you purchase suits your specific requirements. You should also consider buying insurance that will cover possible booking cancellations. Travel insurance remains the sole responsibility of the guest.
11. Cancellation and amendments policy
11a. Made by the guest
Reservations made with our agency can be cancelled only in writing via email.
Paid deposit to secure the reservation is non-refundable.
Other deposits that need to be paid before arrival at the accommodation unit will either be returned to the guest or not, depending on the accommodation unit owner's policy. This policy will be presented to the guest upon reservation and in the vacation rental agreement.
If the guest cancels the reservation within 7 days of the agreed arrival, the guest may change the name of the reservation holder for the confirmed reservation period, if possible (depending on the accommodation unit owner and/or service provider). In this case, our agency could charge additional costs if reservation changes occur. The new guest accepts all obligations set out in these Terms and Conditions.
Guests can also modify their reservations, including changing the number of people arriving, the names of the guests listed on the voucher, or the reservation dates (only when an alternate date is available and at least 90 days before the initial reservation date). These modifications will only be accepted in written form via email.
Our agency does not cover the cost of the guest's visas, passports, or any other required travel documents resulting from the reservation's cancellation.
Suppose the guest does not check in to the accommodation unit until midnight on the arrival date of the reservation and does not inform our agency or the accommodation unit owner and/or service provider. In that case, the reservation will be canceled, and the deposit paid will not be returned to the guest. If the actual costs exceed the deposit paid, our agency can charge these costs.
Suppose the guest cannot check in on the reservation's arrival date and has previously informed our agency. In that case, the guest's accommodation unit will be kept in accordance with the previous agreement and reservation voucher.
11b. Made by the agency or accommodation unit owner/service provider
Our agency reserves the right to change or cancel the guest's reservation. If this occurs, the agency will try to find and offer similar accommodation of the same or higher category and price, provided this has been previously agreed with the guest. If the cost of the new accommodation exceeds the price paid, our agency reserves the right to charge the difference to the guest.
If there is no possibility of finding and offering an acceptable alternative accommodation unit, our agency has the right to cancel the reservation and inform the guest immediately. In this case, our agency is only obliged to refund the amount paid to its account, and the guest has no right to request any additional financial compensation.
12. Complaints
Suppose a problem occurs during your stay in any of our accommodation units. In that case, you must report it in writing to the accommodation host/owner and our agency immediately as it happens. Our agency will respond to all complaints within two working days at the latest.
If complaints are not submitted in this way, we cannot determine what caused the problem and amend your complaint. Any subsequent claims will not be accepted.
Weather conditions in the destination, air and sea temperatures, possible crowds in the destination and/or on public beaches, and any other unexpected situations that could affect guest satisfaction are not subject to guest complaints if they are not directly related to the quality of the booked accommodation unit.
13. Final remarks
Our agency reserves the right to change these terms and conditions without prior notice. If changes occur, the amended terms will be effective immediately when published on the website.